ISP Service Locations


UnionIII - Prosperity - Shield
Taji - Tikrit - BDSC

How-To Do A Speed Test

Here are the correct procedures to do a speed test:

  1. Restart your computer and connect directly to the RJ45 wall jack.
  2. CLOSE all programs and make sure that no other programs or applications are running in the background and accessing the internet. 
  3. Open a single browser window and go to www.speedtest.net.
  4. Click on BEGIN TEST (Test to the Recommended Server)
  5. You will now see your speed test results displayed

Now to post the actual links to your results:

  • Click on SHARE THIS RESULT
  • Click on the COPY button
  • Now paste these results into a service ticket or email back to support

How to interpret the results:

  • You should see PING (latency) of approximately 250ms.  If you see a much higher result it may be indication that you have other applications running in the background that may be accessing the internet at the same time that you are doing your speed tests.
  • Your Download speed multiply the results by 1000 to convert from Mbps to Kbps.  The download should be at or above the BASE SPEED for your service plan.  Upload is generally a little lower then the download.

Considerations:

  • Run several tests over period of an hour or more to get best idea of actual speeds.
  • Personal routers can significantly influence the outcome of the speed tests.

What to do if you are not getting at least your BASE SPEEDS for your service plan:

  • Run several speed as indicated above and copy and paste the results into an email addressed to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • This email goes directly into our automated service ticket system and we will respond to you directly via email
  • Make sure in your email you include your location information (site / building or pod / room) and a local contact number if available for us to assist you further
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